Your Questions, Answered
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I ship to most countries in the world. If you are unsure if you can receive any of my items, please message me trough the “CONTACT” tab.
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For the time being, I’m charging a flat fee of 37$ CAD for all shipments.
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Because of different tax percentages varying from country to county, the tax has been accounted for within the price of each piece (ignore the 0$ amount tax in checkout, if you see it).
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Any destination outside of Canada might be charged with import tax, duties or tariffs, prices varying depending on location. Please note that you will have to pay these in full to your local authority before you can receive your package.
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I do create custom pieces based off of my signature style and old or new paintings. If you would like to inquire, please contact me trough the “Contact” tab or email me at studio.andrievska@gmail.com
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I aim to process and send out all shipments within 5 days or order placed. Once they are shipped out, the following are the rough estimated delivery times:
Canada: 3-7 days
USA: 4-10 days
Rest of the World: 1-2 weeks
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All Artworks are insured against loss/damage whilst in transit.
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I only accept returns on items that have been lost or damaged in transit. If possible, the item will be replaced or repaired.
If your package is damaged in transit, take photos of it before and after opening the package. Keep all packaging and any damaged items as evidence until the claim is resolved.
Refunds cannot be given for any loss or damage that occurs to your delivery if it was left with a neighbour or in a safe place.
For lost artworks - Once the shipping company has confirmed and accepted responsibility of a loss, a refund will be sent out.
All Artworks are insured against loss/damage whilst in transit.
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ART :)